DELIVERY & SHIPPING
How is my order shipped?
We offer worldwide shipping with six primary shipping methods:
FedEx
DHL
UPS
SF Express
JD Express
Postal Express (Default Shipping Method)
How long is the delivery time to my location
US: 3-8 business days
Australia: 3-8 business days
Canada: 5-10 business days
New Zealand: 5-10 business days
UK: 5-10 business days
Europe: 5-10 business days
Other countries: 8-12 business days
How long is the processing time?
Orders are processed and shipped within 24-96 hours.
We can also ship on weekends
Where can I find my tracking number?
When your item is shipped, you should receive an automatic notification via email with the tracking number.
If you do not receive a tracking number or it is invalid, don’t worry. Contact us and we will resolve the issue!
If you need more details, please email support@elecneckmassager.shop and we will help you!
Do you ship internationally?
Yes – we ship internationally. All of our shipping options are trackable
My order is still “in progress,” when will it be shipped?
Courier orders are processed within one working day. If your order is placed after business hours, it will be processed on the next business day. For pre-ordered products, they will be shipped the day after they arrive.
Will I be notified when my order is shipped?
Once your order has shipped, we will send you the tracking information so you can monitor its journey.
When will I receive my package?
The estimated delivery date depends on various factors, including the shipping method, the distance the package needs to travel, and any potential delays. Different carriers offer various international shipping options with differing delivery speeds, ranging from fast express services to slower economy options. Typically, delivery takes about 5–8 business days, and all shipments come with tracking and insurance. The shipping cost is based on the package’s weight and destination zone.
Contact customer service:
If you have questions about your specific package or delivery timeframe, please reach out to our customer service team.
My order has been shipped, but I need to change the address; what should I do?
If you need to change your address, please contact us as soon as possible. Please note that it may not always be possible to change the address, and the courier company may charge a fee for this service.
Duties and Taxes
The price shown for the product does not include duties and taxes. Your package will be shipped DDU (Delivery Duty Unpaid), meaning you may be required to pay duties, fees, and import taxes upon receipt. Charges ultimately depend on your local customs authorities, and you must pay these fees to complete customs clearance. For more information, please check with your local customs office.